EKSA Reviews

The quality of the product is pretty good, yet after a year, I found out that one side of my headphones isn't functioning. Since these headphones come with a two-year warranty, I reached out to customer support. They told me I'd get a replacement in about 7-15 business days. I asked for a tracking number, and they said I'd have that info in the next 2-3 days. But here we are, 5 days later, and I still haven't seen any tracking details. I've sent them several messages, but no replies. While the headphones are definitely worth it, I'm really let down by the customer service. 😞😞

I got my headphones, but they were damaged. The packaging was in awful shape, all dirty and dusty, and looked kinda weird. As a result, the left side makes a crackling noise, and if I shake them, I can hear something loose rattling around in the left driver. Plus, when I wear them, there's a crackling sound every time I adjust the headband, especially on the left. Even though EKSA talks a big game about customer satisfaction and offers a 2-year warranty, they didn’t help me out with this problem. This has been a pretty disappointing experience, and I think it's crucial for future buyers to know that the packaging quality is really lacking, with hardly any protective foam. Sadly, I can't say anything about the sound quality since the headphones came broken.